Account Manager Position

 

The AM (Account Manager) role at TSC, Inc. is a fun and fast paced sales support position. You must be driven to find  opportunities, self-motivated to stay on task, and creative to provide custom solutions for your clients.

If this is you we want to talk with you! Below are the basic responsibilities of the role. Please send your resume and contact information to Towen@tscinc.net for review. We look forward to talking with you soon!

 

Main Objective: Manage the promotional product sales cycle for existing clients with a goal of maximizing sales.

 

General Duties & Responsibilities:

 

  • Manage existing client accounts and increase sales and gross profit margins in cooperation with our Business Development Managers by:

    • Building and maintaining positive relationships with clients

    • Proactively identifying opportunities for sales

    • Being the product & service expert

    • Presenting creative product & service solutions

    • Presenting cross-sell and up-sell ideas to clients

    • Managing the order writing and client confirmation process

    • Following up with the client post-delivery

    • Providing best-in-class customer service

  • Accountable for client satisfaction and for providing outstanding service

  • CRM activities & notes must be 100% up-to-date

  • CRM follow up commitments & activities must be 100% on time

  • Have face-to-face meeting or speak with each client every 3 months

  • Responsible for keeping commitments in a timely manner and for resolving issues

  • Promptly – 100% on time follow up required

  • Expand sales with existing clients by introducing additional solutions and services

  • Meet or exceed established sales and gross profit margin goals

  • Contribute to market strategy by monitoring new products and client projects

  • Most work is performed in our office but occasional client visits may be required

 

Qualifications:

 

  • Ability to effectively communicate and build and maintain relationships with clients at the executive level and the junior manager level

  • Outstanding written and oral presentation and communication skills

  • Detail oriented with an eye for accuracy

  • Ability to multi-task and work quickly while under pressure

  • Excellent organizational skills, able to set priorities, be responsive to customer needs in a timely manner and meet critical deadlines

  • Caring, ability and willingness to consistently go above-and-beyond to exceed client expectations

  • Strong belief in a systematic and structured approach to selling that includes the use of CRM technology to manage your daily routine and be proactive

  • Tech savvy with Microsoft Outlook, Word, Excel, PowerPoint

  • Ability to learn and embrace new technology

  • Self-motivated, friendly, positive, energetic and enthusiastic

  • Team player who works well with others

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